Job Description
- This role provides comprehensive IT infrastructure, hardware, and software support for internal clients and production environments.
Key Responsibilities
- Provide hardware and software support for clients.
- Perform level 2 support for Network, Windows, Applications, hardware peripheries, CCTV, Door Access support.
- Investigate problems, including identification, root cause analysis, solution definition, development, and implementation.
- Production IT support.
Qualifications Required
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Diploma in Information Technology, Computer Science, or a related field.
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Minimum 2–4 years of experience in IT technical support, helpdesk operations, or infrastructure maintenance within a corporate or manufacturing environment.
Preferred Skills
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Familiarity with networking fundamentals, Windows administration, and enterprise security systems (CCTV, biometric/door access control).
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Strong troubleshooting skills for hardware peripherals, software applications, and network connectivity issues.
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Experience managing IT ticketing workflows and performing preventive maintenance on office and plant technology.
Personal Qualities
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Analytical and systematic approach to troubleshooting complex hardware and software incidents.
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Clear and professional customer service orientation when assisting internal users and cross-functional teams.
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Proactive in minimizing system downtime and ensuring rapid response to production IT emergencies.
We Offer
- Medical/Insurance Coverage
- Meal Subsidy
- Various Allowances
- Exciting Staff Activities
- Training Opportunity
