Job Description
- This role is responsible for supporting and maintaining IT systems, infrastructure, and assets while troubleshooting issues and driving system improvements.
Key Responsibilities
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Technical Support: Provide regional and hands-on technical support to colleagues.
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IT Asset Management: Manage IT assets and equipment.
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System Administration: Administer and troubleshoot cloud and on-premise IT infrastructure, including M365, Azure, VMWare, Window serves, Database, Linux servers & storage.
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Performance Monitoring: Support performance monitoring, firmware/software upgrades, and security patching for VM Host & clients.
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Collaboration: Work with external vendors and the operation team on application systems and configuration.
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System Integration: Coordinate with the Application/Developer team for application support and integration.
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System Improvement: Participate in IT enhancement projects and provide recommendations to streamline processes.
- Any ad-hoc tasks as per assigned by manager.
Qualifications Required
- Education: Bachelor’s Degree in Information Technology, Computer Science or a related field.
- Experience: Minimum 3-5 years of hands on experience in system administration, cloud and on-premise infrastructure support, IT asset management, and performance monitoring.
Preferred Skills
- Experience in tracking, maintaining, and optimizing IT hardware and software assets.
- Providing hands-on and remote support across regional teams.
Personal Qualities
- Strong troubleshooting and problem-solving skills.
- Good communication and teamwork abilities.
- Able to work independently and manage multiple tasks.
We Offer
- Medical/Insurance Coverage
- Meal Subsidy
- Various Allowances
- Exciting Staff Activities
- Training Opportunity
